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To contact us: |
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Position Title: Restaurant General Manager |
BASIC PURPOSE AND OBJECTIVE OF THE POSITION: |
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JOB SCOPE: Manage within the policies and guidelines of the company to ensure customer satisfaction and profit maximization Total operational and financial responsibility for an individual unit Directly perform hands-on work on an ongoing basis to train employees, to respond to customer service needs, and to fulfill other role-model appropriate behaviors in the restaurant Managers provide overall leadership; recognize and motivate members of the team; coach and train the team for operational excellence General Managers are expected to work 50-55 hours per week, including peak periods Manage a $500k - $2.0m restaurant with average daily transactions of 500-800
POSITIONS SUPERVISED: Assistant Manager(s), Shift Leader(s) and Restaurant Team Members
JOB QUALIFICATIONS: High School, College or University Degree Preferred 2-4 years supervisory experience in either a food service or retail environment, including Profit & Loss responsibility Basic business math and accounting skills Strong interpersonal and conflict resolution skills Good oral/written communication skills Strong analytical/decision-making skills Basic personal computer literacy
CORE RESPONSIBILITIES: Control day-to-day operations by scheduling labor, ordering food and supplies, and developing the restaurant team Manage 4-7 Assistant and Shift Managers Ensure the Occupational Safety and Health Act is followed as well as local health and safety codes, company safety, and security policy. Control Profit & Loss (i.e., plan attainment) by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions Recruit, interview, and hire team members; conduct performance appraisals, take discipline action, motivate and train Ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards Ensure food quality and 100% customer satisfaction Ensure complete and timely execution of corporate & local marketing programs Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team.
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SUPERVISOR: Area Coach
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