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Business Name |
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To contact us: |
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Position Title: Senior Assistant Manager |
BASIC PURPOSE AND OBJECTIVE OF THE POSITION: |
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SUPERVISOR: Restaurant General Manager |
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JOB SCOPE: Serves as the entry-level assistant to the Restaurant General Manager, provides additional management coverage of operating hours, and direct supervision of operations in an individual unit Conducts customer service interaction and management responsibility for more than 3 people Has full responsibility for facilities and equipment maintenance, adherence to detailed cleaning tasks, and specific routine financial control Perform human resource responsibilities such as crew training, ongoing coaching, feedback for hourly employees, and health and safety audits Directly performs hands-on operational work on an ongoing basis to train employees, respond to customer service needs, or otherwise role model appropriate skills and behaviors in the restaurant
POSITIONS SUPERVISED: Shift Leader(s) and Restaurant Team Members
JOB QUALIFICATIONS: High School Degree or GED preferred (1 to 2) years of supervisory experience within the food service/retail/customer service industry, including Profit & Loss responsibility Ability to calculate/analyze data Strong customer service skills required Basic business math and accounting skills Personal Computer operations preferred
CORE RESPONSIBILITIES: Maintains fast, accurate service, positive guest relations, and ensures products are consistent with company quality standards Ensures that the Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met Assists Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions Assists Restaurant Manager in recruiting, interviewing, and hiring team members; conducts performance appraisals, takes disciplinary action, motivates and trains Ensures company standards on equipment, facility, and grounds are maintained by using a preventative maintenance program Ensures food quality and 100% customer satisfaction Ensures complete and timely execution of corporate & local marketing plans
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